Refund Policy & Terms of Service – RemaxHost

At RemaxHost, your satisfaction is our priority. Please read the following policies carefully before placing your order.

Shared / Reseller Hosting Refund Policy
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30-Day Money Back Guarantee on all Web Hosting plans with yearly billing cycle.

Conditions:
– Refund applies to first-time customers only.
– Excludes fees for:
– Domain registration
– Dedicated IPs
– Migration services
– Refunds processed within 31 days after your request.
– No refunds for accounts terminated due to TOS violations.
– No refund for new product if you already have an active service.
– Upgrades/downgrades are non-refundable.
– Gateway claims after 30 days will not be accepted.

VPS / RDP Refund Policy
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Flexible refund policy for VPS and RDP services:

– You’ll get a refund for remaining months.
– Example: Buy 2 months, cancel after a few days → get refund for 1 month.

Wallet Credit Policy
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– Wallet funds are non-refundable once added.
– Any refund added to wallet cannot be withdrawn.

Backup System Policy
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At RemaxHost, we offer automatic daily and weekly backups.

Backup Schedule:
– Daily Backups
– Location: Remote
– Retain: 4 copies
– Weekly Backups
– Location: Local
– Retain: 2 copies

Note: Always keep your own backups. Check cPanel JetBackup regularly. We are not responsible for real-time data loss.

Site Restrictions & Acceptable Use Policy
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– Do not use nulled/cracked themes or plugins. They contain malware. No support will be provided in such cases.
– Hosting will be suspended if such themes/plugins affect server health.
– No adult content allowed.
– Crypto-related content (including trading) is strictly prohibited.

Overdue Invoices
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Invoices must be paid within 15 days. After that, your account and data will be permanently deleted.

Kind Regards,
REMAXHOST